Dear Southwest Air,
Despite a trip the Greeks could turn into a really swell play, you managed to get me home safely in time to get ready for Monkey Boy’s birthday party. Thank you. In the process, your ground and flight staff were professional and as helpful as possible when telling me bad news. So thanks again. If you could work on that whole controlling-the-weather issue, that would really be nifty. And a ginormous thanks would be due then.
But in case you ever wondered why your passengers look like they’re going to cry when you tell them they are delayed. Again. They are terrified they might miss the moment 50 friends and family sing Happy Birthday their little boy.